1. Acceptance of Terms

By accessing or using Clovus services, creating an account, or submitting information through our website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please discontinue use of our services immediately.

1.1 Eligibility

• You must be at least 18 years old or the age of legal majority in your jurisdiction
• You must have the legal authority to enter into binding agreements
• If using our services on behalf of an organization, you warrant that you have authority to bind that organization

2. Services Description

Clovus provides AI-powered business automation solutions, including but not limited to:

2.1 Core Services

• AI Voice Receptionist: Automated call handling and appointment scheduling
• AI Marketing Agent: Automated lead generation and campaign management
• Conversational Chatbots: AI-powered customer support and engagement
• AI Analytics: Business intelligence and insights
• Custom AI Solutions: Tailored automation for specific business needs

2.2 Service Availability

• Services are provided on an "as available" basis
• We aim for 99.9% uptime but do not guarantee uninterrupted service
• Scheduled maintenance will be communicated in advance when possible

3. Account Registration and Security

3.1 Account Creation

To access certain services, you must create an account and provide:

• Accurate, current, and complete information
• Valid business email address
• Strong password meeting our security requirements

3.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Immediately notifying us of any unauthorized use
• Ensuring your account information remains accurate and up-to-date

4. Acceptable Use Policy

4.1 Permitted Use

You may use our services only for lawful business purposes and in accordance with these Terms.

4.2 Prohibited Activities

You agree not to:

• Violate any applicable laws, regulations, or third-party rights
• Use services for fraudulent, deceptive, or misleading purposes
• Transmit malware, viruses, or harmful code
• Attempt to gain unauthorized access to our systems or other users' accounts
• Interfere with or disrupt service operation or infrastructure
• Reverse engineer, decompile, or attempt to extract source code
• Use automated systems to access services without permission
• Resell or redistribute services without written authorization
• Impersonate Clovus or any other entity
• Use services to send spam or unsolicited communications

5. Communications and SMS Messaging

5.1 Consent to Communications

By providing your contact information, you consent to receive:

• Service-related communications (essential notices, updates)
• Marketing communications (with explicit opt-in consent)
• Appointment reminders and confirmations
• Customer support messages

5.2 SMS/Text Messaging Terms

When you opt-in to receive SMS messages from Clovus:

• Message Frequency: Up to 2 messages per month, unless otherwise specified
• Message and Data Rates: Standard message and data rates may apply
• Opt-Out: Reply STOP to any message to unsubscribe
• Help: Reply HELP for assistance or contact [email protected]
• Supported Carriers: All major US carriers supported
• No Purchase Required: Consent is not a condition of purchase

6. Payment Terms

6.1 Pricing and Billing

• Prices are in US dollars unless otherwise specified
• Subscription services are billed in advance on a recurring basis
• Usage-based services are billed monthly in arrears
• All fees are non-refundable except as required by law

6.2 Payment Methods

• We accept major credit cards and ACH transfers
• You authorize automatic recurring charges for subscription services
• You must provide current, complete, and accurate billing information

6.3 Late Payments

• Overdue amounts may incur interest at 1.5% per month or maximum allowed by law
• We reserve the right to suspend services for overdue accounts
• You are responsible for any collection costs incurred

7. Intellectual Property Rights

7.1 Clovus Property

All content, features, and functionality of our services are owned by Clovus and protected by intellectual property laws, including:

• Software, algorithms, and AI models
• Logos, trademarks, and brand elements
• Website content, graphics, and design
• Documentation and training materials

7.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to use our services for your internal business purposes during the term of your agreement.

7.3 Your Content

• You retain ownership of content you provide to our services
• You grant us a license to use your content as necessary to provide services
• You warrant that you have all necessary rights to your content
• You are responsible for your content's accuracy and legality

8. Privacy and Data Protection

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

8.1 Data Security

• We implement industry-standard security measures
• You acknowledge that no internet transmission is 100% secure
• You are responsible for maintaining security of your account

8.2 Data Processing

• We process data in accordance with applicable privacy laws
• For EU residents, we comply with GDPR requirements
• For California residents, we comply with CCPA requirements

9. Third-Party Services

9.1 Integrations

Our services may integrate with third-party platforms such as:

• CRM systems (HubSpot, Salesforce, etc.)
• Communication platforms (Twilio, SendGrid, etc.)
• Analytics services (Google Analytics, etc.)
• Payment processors (Stripe, etc.)

9.2 Third-Party Terms

• Your use of third-party services is subject to their terms and policies
• We are not responsible for third-party services or content
• Third-party fees may apply in addition to our fees

10. Warranties and Disclaimers

10.1 Service Warranty

We warrant that our services will be provided with reasonable skill and care consistent with industry standards.

10.2 Disclaimers

We do not warrant that:

• Services will meet all of your requirements
• Services will be uninterrupted, timely, secure, or error-free
• Results obtained from services will be accurate or reliable
• Any errors in services will be corrected

11. Limitation of Liability

11.1 Exceptions

These limitations may not apply in jurisdictions that do not allow exclusion of certain warranties or limitation of liability for incidental or consequential damages.

12. Indemnification

You agree to indemnify, defend, and hold harmless Clovus and its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising from:

• Your use or misuse of our services
• Your violation of these Terms
• Your violation of any rights of another party
• Your content or data
• Your breach of applicable laws or regulations

13. Termination

13.1 Termination by You

• You may terminate your account at any time through account settings or by contacting us
• Termination does not relieve you of payment obligations for services already provided

13.2 Termination by Us

We may suspend or terminate your access immediately if:

• You breach these Terms
• You fail to pay fees when due
• We suspect fraudulent, abusive, or illegal activity
• Required by law or court order
• We discontinue the service (with 30 days notice when possible)

13.3 Effect of Termination

• Upon termination, your right to use services ceases immediately
• We may delete your data after a reasonable retention period
• Provisions that should survive termination will remain in effect

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles.

14.2 Informal Resolution

Before filing a claim, you agree to try to resolve disputes informally by contacting [email protected].

14.3 Binding Arbitration

If informal resolution fails, disputes will be resolved through binding arbitration under the rules of the American Arbitration Association, except you may assert claims in small claims court if eligible.

14.4 Class Action Waiver

You agree to resolve disputes only on an individual basis and waive any right to participate in class actions.

15. Changes to Terms

• We may modify these Terms at any time
• Material changes will be notified via email or service announcement
• Continued use after changes constitutes acceptance
• If you disagree with changes, you must discontinue use

16. Contact Information

17. Additional Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy and any service-specific terms, constitute the entire agreement between you and Clovus.

17.2 Severability

If any provision is found unenforceable, the remaining provisions will continue in effect.

17.3 Waiver

No waiver of any term will be deemed a further or continuing waiver of that term or any other term.

17.4 Assignment

You may not assign or transfer these Terms without our written consent. We may assign our rights and obligations without restriction.

17.5 Force Majeure

Neither party is liable for delays or failures due to causes beyond their reasonable control, including acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemic, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

17.6 Export Compliance

You agree to comply with all applicable export and import laws and regulations.

17.7 Government Use

If you are a U.S. government entity, our services are "Commercial Items" as defined at 48 C.F.R. §2.101.